Last Updated: May 2025 

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1. Customer Responsibility & Authorization 

 

The individual who brings the vehicle to Maxi Panel and Paint and authorizes the work is responsible for full payment upon completion, even if they are not the registered owner of the vehicle. If the vehicle is owned by a company, a written order or purchase order from the company is required as proof of authorization before any work can commence.  All invoices must be paid in full before the vehicle is released, unless otherwise agreed upon in advance. Certain jobs may also require an upfront deposit, as indicated in the Estimate. 

2. Estimates & Additional Costs 

 

When providing an estimate, we strive to be as accurate as possible. However, unforeseen issues may 
arise once the job begins. Please allow for up to a 10% variance in the estimate to cover any 
additional work required. If hidden damage is significant and exceeds 10% of the original cost, we will 
contact the customer for approval before proceeding. 

 

Once the customer has been informed, they may choose to decline the additional work. However, if 
the additional work is essential to proceed, this will be considered a termination of our work 
agreement, as we will be unable to continue with the remaining work. The customer must then 
collect the vehicle and pay for all work completed up to the date of disagreement within 7 working 
days. 

3. Parts Used 

 

Preference for genuine new or recycled parts unless otherwise specially requested. 
There are potential fitment and alignment issues with aftermarket parts. 
Customer-supplied parts are acceptable; however, the customer will be responsible for any additional costs related to alignment or repairs if such issues arise. 

4. Payment Terms 

 

Accepted payment methods – Cash / EFTPOS / VISA / Bank Transfer 
A surcharge will be charged out if VISA / MasterCard / Pay wave is used. 
Consequences of non-payment (e.g., storage fees, debt collection, auction of vehicle). 

5. Fees 

 

The storage fees begin on the 7th day onward after work completion. 

-  CAR: $10 +GST per day 
-  PARTS: $2-$10 +GST per day (depending on its quantity).  
 

If the customer fails to collect the vehicle or settle any outstanding debt within two months of the 
invoice due date, Maxi Panel and Paint reserves the right, under Section 288 of the Contract and 
Commercial Law Act 2017, to sell the vehicle at a public auction. The proceeds from the sale will be 
used to recover the following costs: unpaid invoice / storage cost / Legal fee / fees related to making the sales. 

 

6. Warranty​

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What’s Covered 

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• Defects in workmanship such as peeling, blistering, cracking, or flaking of paint due to improper surface preparation or application.

• Fading or loss of gloss caused by paint system failure (not due to external factors).

• Labour and materials directly related to the repair performed by your workshop.​

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Typical coverage period:

 

• 3 years (standard for work done over bare metal or OEM paint finishes)

• 1 year (for repairs over previously repaired panels or non-OEM substrates).

 

What’s Not Covered 

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1. External Factors / Damage After Delivery:

• Stone chips, scratches, impact damage, or accidents after collection.

• Rust appearing in areas not repaired or pre-existing corrosion that spreads beyond the repair site.

• Chemical fallout, acid rain, bird droppings, tree sap, or other environmental contamination.

• Fading or deterioration due to neglect, lack of washing, or exposure to harsh elements.
   

2. Non-standard or Customer-supplied Materials:

• Paint or parts supplied by the customer 

• Jobs where customer requests cheaper or partial repairs (“cosmetic-only” or “blend-only” work).
   

3. Underlying Structural or Rust Issues:

• Corrosion returning from previously rusted areas that were only treated but not replaced.

• Damage caused by hidden rust, poor previous repairs, or structural misalignment
  outside the repaired area.
   

4. Other Exclusions:

• Normal wear and tear.

• Any modification, sanding, or polishing by others after collection.

• Mechanical, electrical, or trim components not related to the repair.

7. Timeframes 

Estimated duration of work will be communicated with the customer and should be stated on the 
authorization form. 

Timeframes may vary due to factors such as parts availability, insurance approval, loan car availability, 
or the discovery of unexpected damage. Any changes to the estimated timeframe will be 
communicated to the customer as soon as we become aware of them. 

8. Liabilities 

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While your vehicle is in our care, we take all reasonable precautions to ensure its safety.

However, Maxi Panel and Paint is not liable for any loss or damage caused by events beyond our control,

including but not limited to theft, vandalism, weather conditions, or damage caused by third parties.

We accept responsibility only for loss or damage directly resulting from our workmanship or negligence.

We encourage customers to

1. take photos of their vehicle and/or our loan car’s condition at both drop-off and pickup.

2. remove all personal belongings from your vehicle before drop-off,
   as we do not accept responsibility for any items left inside.

9. Warranty Claim Procedure 

If you believe your vehicle repair or paintwork is covered under our warranty, please follow the steps 
below to make a claim: 

1. Contact Us 
Notify Maxi Panel and Paint as soon as you become aware of the issue. You can contact us by 
phone, email, or in person at our workshop.  

 

2. Provide Documentation 
You must provide the original invoice number showing the date and details of the work 
performed. 

 

3. Vehicle Inspection 
The vehicle must be brought to our workshop for inspection. We do not offer off-site warranty 
inspections. 

 

4. Assessment 
Our team will assess the issue to determine whether it falls within the scope of our warranty 
coverage. This includes evaluating whether the problem is due to workmanship, materials, or 
other causes. 

 

5. Repair or Rectification 
If the claim is accepted, we will carry out any necessary repairs or rectification work at no cost to 
the customer. This should be done within 12 weeks time once determined it is a valid warranty 
claim. 

 

6. Exclusions 
If the issue is found to be outside of warranty coverage (e.g. caused by rust, accident damage, 
poor maintenance, or customer-supplied parts), the customer will be informed, and repair costs 
may apply. 

 

10. Dispute Resolution 
 

If a dispute arises between Maxi Panel and Paint and the customer regarding the services provided, 
both parties agree to make reasonable efforts to resolve the matter in good faith through direct 
communication. 

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If the issue cannot be resolved informally, the following steps will apply: 

1. Written Complaint 
The customer must submit a written complaint outlining the nature of the dispute within 14 
days of becoming aware of the issue. 

2. Internal Review 
Maxi Panel and Paint will review the complaint and respond in writing within 10 working 
days. 

3. Mediation 
If the dispute remains unresolved, both parties agree to attempt resolution through 
mediation via an independent mediator. The cost of mediation will be shared equally unless 
otherwise agreed. 

4. Further Action 
If mediation fails, either party may pursue the matter through the Disputes Tribunal (for 
claims up to $30,000) or through the New Zealand courts, as appropriate. 

This clause does not limit the customer’s rights under the Consumer Guarantees Act 1993 or any 
applicable New Zealand legislation.